Frequently Asked Questions (FAQ)
Do you have a local pickup facility where I can purchase products directly?
No. DerbyParts.com does not have a retail storefront or local pickup location.
Each vendor ships only their own parts directly from their warehouse.
Does my order come from one location?
No. DerbyParts.com is a multi-vendor marketplace.
Each vendor ships products directly from their own facility, so items may arrive in separate packages.
Can I order from multiple vendors at one time?
Yes. You can order from multiple vendors in a single checkout.
Our system automatically splits your order and sends it directly to each vendor.
There is no added delay—vendors receive orders immediately and ship straight to you.
Do you ship nationwide?
Yes. Vendors on DerbyParts.com ship throughout the United States.
If international shipping is available, it will be clearly stated on the product page.
Do you offer free shipping?
Yes. Most products on DerbyParts.com ship FREE.
Some one-off, oversized, or specialty items—such as sculptures, display pieces, or very large items—may require special shipping arrangements. These items are handled on a case-by-case basis.
If additional shipping costs apply, we will contact you before shipment.
Are there any exceptions to free shipping?
Yes, but they are limited.
Exceptions may include:
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One-off or custom-built items
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Oversized or freight-only parts
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Specialty items such as sculptures or large display pieces
These situations are uncommon and are always handled individually to ensure safe delivery.
Will I receive multiple tracking numbers?
Yes, in many cases.
If your order includes items from multiple vendors, each vendor will provide their own tracking number once their portion of the order ships.
How will I know when my order ships?
You will receive an email notification with tracking information as soon as each vendor ships their items.
Orders with multiple vendors may generate multiple shipping emails.
How long should I expect before receiving a product I ordered?
In general, most items ship within 7 days of ordering.
Some custom or made-to-order parts may have longer lead times.
If your order has not shipped within 7 days, feel free to contact us and we will check on it for you:
📞 Call or Text: 317-650-5074
Can I change or cancel my order after placing it?
Because orders are sent to vendors immediately, changes or cancellations are not guaranteed.
If you need to make a change, contact us as soon as possible:
📞 317-650-5074
📧 derbyparts41@gmail.com
Once a vendor begins processing, changes may not be possible.
Can I preorder parts for a specific show?
Not at this time.
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout.
Payment processing is handled securely—DerbyParts.com does not store your payment information.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways that meet industry security standards.
Why do parts look different from stock or OEM parts?
Most products sold on DerbyParts.com are custom-built race parts designed specifically for demolition derby use.
Appearance, finish, and minor variations are normal and do not affect performance.
Are these parts street legal?
Most parts sold on DerbyParts.com are NOT street legal and are intended for off-road or competition use only.
It is the buyer’s responsibility to verify legality for their specific application.
What if a part arrives damaged?
If a part arrives damaged, contact us within 48 hours of delivery with photos of:
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The damaged item
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The packaging
We will work with the vendor to determine the best resolution.
📧 derbyparts41@gmail.com
📞 317-650-5074
What if I ordered the wrong part?
Because many products are vehicle-specific or custom-built, ordering the correct part is the customer’s responsibility.
If you are unsure before ordering, contact us and we’ll help verify fitment.
Returns for incorrect orders are handled case-by-case and may be subject to vendor policies or restocking fees.
What do I do if I have questions about a product or my order?
You can reach us any of the following ways:
📧 derbyparts41@gmail.com
📞 Call or Text: 317-650-5074
📘 Facebook: @derbyparts
If we don’t have the answer, we will contact the manufacturer on your behalf.
What about checking fitment before I order?
Fitment questions are encouraged—especially with custom race parts.
If we’re unsure, we’ll reach out directly to the manufacturer to get you the best answer possible.
Can I place an order over the phone?
Yes. Phone orders are accepted:
🕘 Monday – Friday
⏰ 9:00 AM – 4:00 PM (EST)
📞 317-650-5074
Are warranties offered?
No warranties are offered unless explicitly stated in the product description.
If a warranty is offered, all warranty claims must be handled directly with the manufacturer.
These are custom race parts used in demolition derby, a sport where breaking the other car is the objective.
Part failure is common due to the extreme nature of competition.
Do you stock parts or build them in-house?
No. DerbyParts.com is a marketplace, not a manufacturer.
All products are built, stocked, and shipped directly by independent derby parts vendors.
Do vendors see my contact information?
Vendors receive only the information necessary to fulfill and ship your order.
Your personal information is never sold or shared for marketing purposes.
Why should I buy from DerbyParts.com instead of directly from a manufacturer?
✔ Multiple trusted derby vendors in one place
✔ One checkout for multiple manufacturers
✔ Free shipping on most items
✔ Fitment help and order support
✔ No chasing Facebook messages or waiting days for replies
Built by derby guys. Trusted by derby guys.
Vendor Questions
How do I become a vendor on DerbyParts.com?
DerbyParts.com works with established demolition derby parts manufacturers and fabricators.
For vendor inquiries, contact us directly:
📞 Call or Text: 317-650-5074
What types of vendors do you accept?
We focus exclusively on demolition derby–specific parts designed for competitive use.
Do I need my own website to be a vendor?
No. Vendors do not need their own website.
We assist with:
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Onboarding
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Product setup
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Listing consistency
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Fitment clarity
Who handles shipping and fulfillment?
Each vendor ships their own products directly from their facility.
Is there ongoing support for vendors?
Yes. We assist with:
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Customer questions
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Order support
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Fitment clarification
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Platform support
We handle customer communication first and involve vendors only when needed.
Is DerbyParts.com a dropshipping platform?
No. DerbyParts.com is not traditional dropshipping.
We partner directly with vendors who build, stock, and ship their own parts.
Who should I contact for vendor questions?
📞 317-650-5074